Inteq Group Blog

Change Management: The X Factor in BPR & IT Modernization Initiatives

Posted by James Proctor

Jan 28, 2015 10:08:00 AM

By: James Proctor, Director of Professional Services, The Inteq Group, Inc.

Author, Mastering Business Chaos

 

Regardless of innovative process improvement ideas, brilliantly engineered software, detailed project plans and deep executive sponsorship, Business Process Reengineering (BPR) and I.T. modernization initiatives often fail to deliver the intended transformational results.

An X Factor is a variable in a given situation that could have the most significant impact on the outcome. Change management at the individual, team and organization level is the X Factor in the success (or failure) in BPR and I.T. modernization initiatives.

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Topics: Business Process Reengineering, Business Process Management, Agile Business Analysis, Business Analysis, Business Requirements, Business Analyst Best Practices, Business Analyst, BPM, BPI, BPR, I.T. Modernization, Change Management

Customer Self-Service vs. Shifting Work

Posted by James Proctor

Nov 5, 2014 8:29:00 AM

By: James Proctor, Director of Professional Services, The Inteq Group, Inc.

Author, Mastering Business Chaos


Customer Self-Service vs. Shifting Work? The Distinction is Crucial

Customer self-service, when properly understood and applied, creates significant customer and business value.  However, customer self-service is often confused with shifting work – resulting in serious impact on customer relationships and organizational effectiveness and efficiency.

This post can can be downloaded as a PDF.

Customer Self-Service 

Customer self-service enables customers (internal and external) to perform certain work activities own their own at their own discretion, rather than waiting for someone else to do it for them. Typically, these are rules-based tasks that a customer can perform without specialized knowledge. Providing a customer self-service option creates value (often in the form of convenience or flexibility) from the customer’s perspective and creates value from the organization’s perspective in terms of increased effectiveness and/or efficiency.

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Topics: Business Process Reengineering, Business Process Management, Agile Business Analysis, Business Analysis, Business Requirements, Business Analyst Best Practices, Business Analyst, BPM, BPI, BPR, Business Intelligence, Big Data

Crossing the Chasm from Business Chaos to Business Agility

Posted by James Proctor

Sep 29, 2014 1:41:00 PM

By: James Proctor, Director of Professional Services, The Inteq Group, Inc.

Author, Mastering Business Chaos


Crossing the Chasm - Business Chaos to Business Agility

This post summarizes Inteq’s Business Process Capability Continuum™ and the waypoints along the continuum – from one end of the spectrum, organizations in the state of chaos, to the other end of the spectrum, organizations that are highly agile – and the key waypoints along the continuum from chaos to agility. 

This post also provides important guidance to help you identify where your organization (or functional area within your organization – department, division, business unit, etc.) is currently positioned along the continuum and provides key concepts and best practices in transitioning to the next waypoint along the continuum in the transformation towards agility.


A detailed 12-page whitepaper can be downloaded at inteqgroup.com/Business-Process-Reengineering.aspx

What do I mean by the “chasm” between business chaos and business agility?  In order to understand the chasm, we first need to look at an organization in three layers and from 360°.  

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Topics: Business Process Reengineering, Business Process Management, Agile Business Analysis, Business Analysis, Business Requirements, Business Analyst Best Practices, Business Analyst, BPM, BPI, BPR, Business Intelligence, Big Data

Transforming a Hero Culture

Posted by James Proctor

Feb 21, 2014 2:01:00 PM

By: James Proctor, Director of Professional Services, The Inteq Group, Inc.

Author, Mastering Business Chaos


Recognizing a Hero Culture

A “hero culture” is an organization, or a functional area of the organization, that is run by a group of hard-working, highly talented “heroes” on sheer strength, will and knowledge.

The organization’s heroes put in the long hours to get the job done – because, and often ostensibly, because others in the organization do not have the knowledge, judgment, experience, training or skills to do the job.

The transformation from a hero culture to a business process based operating culture is difficult. 

Organizations that fit the hero culture profile are characterized by rapid growth driven by a cast of “Heroes.” Heroes are the core group of people that are very intelligent and very driven.  They figure out the business “as they go” because often there is not a traditional model to follow.

Contrary to appearances, the hero-based culture is extremely inefficient and creates a rigid environment that lacks the agility to respond to rapidly changing conditions – customers, competitors, product lines, regulations, economics, talent, etc.

The business operational knowledge of the organization lives largely as tribal knowledge in the minds of the heroes and has not been captured and formally disseminated among the “troops.”

The Strategic Inflection Point

Growth drives successful organizations to reach a “strategic inflection point,” a term coined by Andy Grove of Intel.  A strategic inflection point is a major shift or change in an organization’s business environment – such as competition, regulatory change or economic conditions that requires an organization to rapidly adapt - or risk going into decline.

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Topics: Business Process Reengineering, Business Process Management, Agile Business Analysis, Business Analysis, Business Requirements, Business Analyst Best Practices, Business Analyst, BPM, BPI, BPR, Business Intelligence, Big Data

Blueprint for Transformational BPR

Posted by James Proctor

Feb 4, 2014 5:54:00 AM

By: James Proctor, Director of Professional Services, The Inteq Group, Inc.

Author, Mastering Business Chaos

In working with organizations I often hear statements to the effect “that when things get back to normal – we can take the time to get this right, but in the interim, we need to do this work-around to get through the day,” - or week, month-end, etc.”

The reality is that there is no state of “normal” in an organization to “get back” to – there is just continual change.  Change is increasing and at an increasing rate.

The Business Platform  (People, Processes and Supporting Technologies)

Organizations create sustainable business value via their business platform.  An organization’s business platform are the people, processes and supporting technologies integrated with and across the tactical, operational and strategic layers of the organization.

To embrace and successfully manage the chaos of continual shifts and changes in an organization’s business environment requires a business platform that enables sustainable and continual evolution and pace of change.

Accordingly, the goal of business transformation is to transform an organization’s as-is business platform to a sustainable future state business platform that manifests six essential characteristics:

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Topics: Business Process Reengineering, Business Process Management, Agile Business Analysis, Business Analysis, Business Requirements, Business Analyst Best Practices, Business Analyst, BPM, BPI, BPR

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